Refund policy

Refund & Cancellation Policy

Last updated: September 2026

At MAKU Technologies, we provide personalised digital Business Assistant setup and ongoing optimisation services. Due to the customised nature of our services, refund eligibility depends on the stage of work completed.

Service Issues

If you experience an issue with your MAKU Business Assistant, please contact us as soon as possible.

We will review concerns relating to:

  • Incorrect setup information

  • Technical issues

  • Missing agreed deliverables

  • Required adjustments within the agreed service scope

Where appropriate, we will work with you to resolve the issue through updates, corrections or improvements.

MAKU Silver Setup Service

MAKU Silver is a personalised setup service that involves researching your business, organising information, configuring your Business Assistant and completing testing.

Because work begins after purchase and involves custom preparation, refunds may not be available once setup work has started.

If you request a cancellation before work has commenced, we will review your request and determine whether a refund is applicable.

MAKU Gold Monthly Membership

MAKU Gold is a recurring monthly optimisation service.

You may cancel your membership at any time by providing at least 7 days' notice before your next billing date. To cancel, please contact us at the email address below.

Payments already processed for completed billing periods are non-refundable. Cancellation will not affect services already delivered during the paid period.

Refund Processing

If a refund is approved, it will be processed back to the original payment method.

Please allow time for your payment provider or bank to complete processing.

MAKU Enterprise Subscription

MAKU Enterprise is a recurring managed service subscription tailored to your organisation.

You may cancel your subscription at any time by providing at least 7 days' written notice before your next billing date. Please contact us directly to initiate cancellation.

Payments already processed for active billing periods are non-refundable. Any work delivered during the paid period remains available to you following cancellation.


Contact Us

If you have questions about refunds or cancellations, please contact:

MAKU Technologies

Email:
Info@makutechnologies.com